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You are here: Home / Links and Knowledge Base

Links and Knowledge Base

Welcome to our knowledge base page! We place items here that we use or refer to often. If you have items that you would find helpful, please let us know!

ITS Backup Software

Software Download – Select the version of the ITS Backup Software based on your Operating System, then click to download the software.

  • Windows Backup Software
  • Macintosh Backup Software-
    • ITS Online Backup Manager
    • ITS One Click Backup
  • Unix/Linux Backup Manager

Other Software

NetExtender (Mac OS)

Email Links

Hosted Exchange
Office 365
Spam Filter Login

Helpful Guides

Email Setups

Setting up hosted exchange on iPhone/iPad

3CX Phone Guides

New – Condensed 3CX Manual!
Blind Transfers – sending a call to another extension without talking to the end destination
Attended Transfers – sending a call to another extension by first providing details of the call
Transfer to Voicemail – sending a call directly to a voicemail box
Printable 3CX Common Tasks Guide – steps for each type of transfer and common tasks on one page

Milestone Surveillance Setups

Web Client Setup – View your surveillance cameras via web browser
Mobile Client Setup – View your surveillance cameras via mobile application (iOS, Android, Windows Phone)

Export Video from XProtect – Instructions on how to export video from XProtect Smart Client.

Network Information

Speedtest.net – check your download and upload speeds
What’s my IP – Gives you the current public IP address of your network/machine
My.Meraki.com (check the performance of your Meraki access point)

Common Windows Errors/Needs

Windows Login Errors – common login errors and remedies

Cable Guide

Cable Guide – A guide to help you identify a port on your machine, and avoid buying the wrong cable

Device Cases

Case Options – A simple guide of options of cases available for your devices

Security

Spot a Phishing Email – Learn how to protect your network, data and identity, at work and at home

Themed Threats – Threats will often piggyback popular search terms. During the Covid-19 pandemic, phishing emails were associated with this

Phone scams – Avoid becoming a victim of a phone scam with these tips

Clean Facebook Permissions – It can be eye-opening to see the apps that have access to your Facebook data. Learn how to clean out your Facebook account

Clean your Google Permissions – What apps and sites have access to the data you store on Google?

Infographics

Virtual Meeting Tips – Tips for looking and sounding professional in a virtual meeting

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