At ITS, our managed services provide remote support for SMBs and K-12 schools throughout Iowa, Illinois, and Wisconsin. These services were developed to eliminate downtime and help you develop more efficient employees and procedures. With managed services, your business or school can improve and become more efficient in several ways.
You gain time and increase efficiency.
Think about it. Now that you have an entire team managing your technology, your time has been freed to do your job. It takes a lot of time to research, order, and implement the best tech products for your business. Managed service providers can cut down the time you spend doing this by recommending the best product to fit your expressed need. Once you decide on what recommended product(s) you would like to purchase, your managed service provider will fulfill the order and make sure you receive it in a timely manner. You won’t need to spend your own time researching and ordering.
In addition, whenever an issue arrises and something is not working quite right, you can contact your managed service provider right away and get the issue solved- sometimes even on the same day. This cuts down on a lot of wasted time and you gain efficiency in your business. With a managed service provider, there is more up-time, and less down-time.
You get more predictable costs.
You can’t always predict costs for technology servicing, but you can with managed services. Managed services provide you the service you need, with a set, recurring cost. This means the cost of IT service requests isn’t going to fluctuate due to the rising and falling demands of service requests. Rather, it will stay at a constant, pre-determined rate.
You get a trained, experienced, and certified team.
A managed service provider has a dedicated and experienced team at your beck and call. This means when you sign up for managed services with a managed service provider, you are also getting an experienced, certified team to service your tech and to set you up for a successful technology experience. There is no longer a need to go through the hiring process for your own tech department. With fully managed services from ITS or another managed service provider, you essentially hire our entire team technicians.
You receive help making tough technology decisions.
Account managers at a managed service provider can assist you in making tough decisions about technology. Sales managers have the experience necessary to identify a need and will work hard to find the best devices for your computing needs. At ITS, we are backed by many years of experience. Our sales managers know what has worked and hasn’t worked for clients in the past, and are going to give you informed advice on what device(s) best fits your needs.
You and your employees will experience less stress
It is our goal to set you up with dependable products. In addition to this, we also set up your technology infrastructure the right way so you won’t experience many problems. And, as always, in the case that you do, we will be here to help you out.
It is the managed service provider’s job to make sure you don’t have to handle problems on your own. Most providers are able to troubleshoot and solve the issues you’re experiencing remotely. This way, you can get back up and running in no time. At ITS, our technicians prioritize emergency tickets. This means that critical problems are solved as quickly as possible and before non-critical problems. ITS technicians take care of the problems you have and take proactive steps to make sure you don’t experience the same problems again.
At ITS, our technicians form a great team that can service all of your technology needs. The staff at ITS is trained and certified in a wide array of technologies and products. This gives you access to a support team that can handle requests ranging from anti-virus through VLANs. We also maintain partner and vendor certifications and relationships to engage third-party support when necessary. For more information, give us a call at (319)465-4463 or send an email at email@example.com.
Learn more about our Managed IT Services.