ITS provides various levels of Managed IT Services throughout Eastern Iowa. Our technicians are located in the Iowa City-Cedar Rapids corridor and can perform most support tasks remotely through our secure portal. While individual technicians may hold certificates in specific technologies and services, all of our technicians are well-trained and able to provide a full-spectrum of IT support. Our Managed IT Services utilizes an alert system to notify our helpdesk team of outages on your network or issues on specific machine or servers; these alerts and any tickets entered by end-users in your business, are handled with urgency and professionalism. We know that technology is a critical component of your business, and partner with your team to make technology simply work for your staff and clients. Contact ITS for more information on Managed IT Services in Eastern Iowa , or keep reading to learn about common use cases for Managed IT Services.
Generational and Transition Planning
Existing Businesses in Eastern Iowa are aging to a point in which many CEOs, Presidents, etc. are nearing retirement. Many of these early business owners and leaders may have been the sole provider or decision maker regarding IT services and expenditures. As businesses transition to a new generation of ownership, whether family-business or otherwise, engaging Managed IT Services can remove some complication from the transition, help ensure that business functions continue smoothly through the transition, and provide continued support as new tools, technologies and services are introduced by the new leadership.
New or Reorganized C-Level Roles
We often see internal promotions and expanding C-level positions create an opportunity for the existing hands-on staff person to be more hands-off and focused on growing the company, organizing data, and developing/enforcing company policies.
ITS is able to work with the existing CIO to provide helpdesk support for end-users, provide automated network monitoring and support, and even provide more in-depth coverage in the absence of the CIO.
Another common reason that businesses contact us for Managed IT Support in Eastern Iowa is the growth of their company. During this exciting time, the designated hands-on IT staff may need assistance supporting all of the end-users, may need help rolling-out new technology, or may seek some automated network insight and alerts. ITS is able to assist the existing IT staff and help the company maintain growth by providing customized support.
Shifting some technology services to Managed IT Services can also move costs from Cap. Ex. to Op. Ex, and give businesses better predictability in IT and staff salary spending.
The Internet of Everything (IoT) brings new tools, technology and insights to businesses along with additional support needs. Many businesses that implement a new phone system, door controllers, surveillance systems, wireless networks, etc., also enlist support from ITS to maintain the network and peripheral device, and make changes to systems to accommodation new users, changes in schedules, etc. This type of Managed IT Support allows businesses to expand their technology toolsets without placing additional burden on existing staff.