Unified Communications (UC) is the union of features like instant messaging, presence information, video conferencing, and unified messaging; combining voice, video and data into one solution. A UC solution makes it easier for employees to stay connected, and eliminates the need for multiple systems of communication.
Be mobile while you work.
Mobility in the workplace is very important for productivity and quality of the work your employees do. However, it can be hard to be mobile at companies where you are tied to your desk phone. With IP phones, you’re not tied down to your desk phone anymore; you can pick up phone calls that come in on your office phone on your cell phone, tablet, or computer. This means that you can work offsite (ex: home, coffee shop, etc.) and still be connected to the office. When you’re out of town or out of the office, you can also engage in video conferences, see presence status of other employees and chat; all within one solution.
Unified Communications can enable you to communicate effectively with your colleagues. Whether you’re at the office or somewhere else, you can chat, host video conferences, view presence of other employees, and more. You’re always aware of whether or not your intended recipients are available. This way, employee’s aren’t wasting time attempting to reach people that aren’t available anyway. When on a client call, this presence feature allows you to view if the line is busy before you make a transfer so you’re able instead to send a call to another extension. This is especially helpful for companies working out of multiple offices where you may not be able to look to see if someone is physically in the office and available to speak.
Furthermore, employees are able to set their status to “away” if they are unable to answer calls at the moment, such as if they are in a meeting. You can also set calls to be automatically diverted if you are away and are unable to take calls.
Collaborate with colleagues and customers.
We all know a lot more can be communicated when face-to-face with someone rather than through email. But it can be extremely impractical to spend money on travel when you need to speak with someone face-to-face. Thanks to today’s technology, a more practical solution is within our reach. Video calls/conferences are becoming increasingly more popular and gives you the opportunity to meet someone without traveling to them, or them traveling to you. A Unified Communications solution can enable you to host video calls/conferences with customers and colleagues much more easily.
On the contrary, when you just have a little bit to say, or a quick question to ask, the chat feature within Unified Communications can be a quick way to accomplish this, and is much more efficient than typing an email to the desired recipient.
Implementing a UC solution in your business can increase productivity and help your company achieve more meaningful, substantial conversations between employees, as well as between employees and customers. Your trusted contacts at ITS can help you find a Unified Communications Solution that best fits you and your business needs.
Give us a call today: (319)465-4463.