FAQ pertaining to Beta:
Q: Does it cost anything to join the Cloud Servers beta program?
A: No.
Q: Will I be able to deploy applications and make them accessible to the public?
A: Yes. We encourage you to test apps and websites and keep us updated with your experiences and feedback. However, during the beta period we are testing our environment and anything you run is at your own risk.
Q: Will there by any limitations during the beta?
A: Yes. We will limit the scalability of the system.
Q: How long will the Cloud Servers beta test last?
A: Two months, depending on feedback and interest.
Q: What happens to my cloud servers and data after the beta ends?
A: You will be notified 1-2 weeks in advance of the end of the beta period. At this time, we will ask you to accept our new terms and conditions and fill out forms regarding payment. If you complete those steps, your data and cloud servers will transition into full production. If you choose not to proceed beyond the beta, your Cloud Servers and account will be terminated at the end of the beta period.
Q: How do I contact you with feedback or to report bugs?
A: Please email betafeedback@its-cloud.com
Q: How will you handle payments for the live cloud servers, after the beta?
A: You will be asked to provide a credit card upon sign up. We will not store your credit card and will not charge it, but will run a credit card authorization to ensure you have a valid form of payment. Invoices for services will be generated monthly. The invoices will be delivered electronically with a link to provide payment.
Other questions:
Q: What happens to my cloud servers when I shut down an instance?
A: Nothing. Virtual images are persistent until you remove them.
Q: Are cloud instances backed up?
A: Yes, ITS provides backup for the disaster recovery of the entire cloud. At this time, we do not provide file level backup and restore capabilities. If you like, you can backup your files using our offsite backup product for an additional fee.
Q: What if I forget to pay my bill?
A: A friendly reminder will be issued on the day after your due date.
Q: What if I accidentally delete and instance?
A: You can email support@its-cloud.com within 72 hours and ask for assistance retrieving it.
Q: What about an API?
A: Details on the API will be released after the public beta. Our API will allow you to control the life cycle of the cloud instance.
Q: Do you have a reseller program if I want to resell your cloud offerings?
A: We sure do. Email us at sales@its-cloud.com
Q: Will I be able to host my own email out of my cloud server?
A: By default, we will block port 25 (SMTP) because of spam issues. If you would like this switched, please email support@its-cloud.com
Q: Do you have policies regarding the use of your cloud?
A: Of course. Read our Acceptable Use Policy here, and email us at abuse@its-cloud.com to report any misuse of the ITS Cloud.
Tags: Cloud FAQ, Cloud Servers